Evolving Minds Counselling
and Psychology
Evolving Minds Sutherland Shire Frequently Asked Questions
Medicare Rebates
At Evolving Minds Counselling and Psychology in Menai, we provide evidence-based therapy for people across the Sutherland Shire, in person and online. Medicare rebates and private health fund rebates are available for eligible sessions.
If you have a Mental Health Care Plan from your GP, Psychiatrist, or Paediatrician, you may be eligible for a Medicare rebate. These plans allow you to claim rebates for up to 10 individual therapy sessions per calendar year.
We can process a Medicare rebate during your appointment, with the funds going directly into your nominated bank account. To do this, you’ll need to be registered with Medicare through Services Australia.
If you'd prefer to claim the rebate yourself, we can provide you with an invoice.
Private Health
Evolving Minds Sutherland Shire is known for providing accessible, professional and inclusive psychological care.
If you have private health insurance, you may be able to claim a rebate for psychology or allied health services. Rebate amounts and item numbers vary between insurers, so please let us know the details so we can invoice correctly.
It is also important to note, you cannot claim from both Medicare and your Private Fund.
What are Our Fees?
Our fees vary depending on the service you require and the clinician you see, as each practitioner brings different skills, experience, and areas of expertise. Most services are eligible for a rebate through either Medicare or your private health fund.
Some services, including NDIS, workers compensation and CTP, are funded by a third party. If your sessions are approved under one of these schemes, there is no out-of-pocket cost to you.
Does Evolving Minds Bulk Bill?
Evolving Minds Sutherland Shire is not a bulk billing practice however, we do have low income options for those who hold a healthcare card.
Our customer care team would be happy to answer any questions you may have in regard to fees or help you choose the clinician best suited to your needs.
Please call Evolving Minds Counselling and Psychology on 02 8519 4197 to find out more.
What is Our Cancellation Policy?
We understand that life doesn't always go to plan. If you can't attend your appointment, please let us know as early as possible. This allows us to offer the time to someone on our waitlist and helps you avoid a cancellation fee.
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More than 2 business days' notice: no fee.
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Between 1 and 2 business days' notice: 50% of the appointment fee.
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Less than 1 business day's notice, or not attending: the full appointment fee.
This policy applies to all cancellations, including illness, unless a medical certificate is provided.
How Can You Pay for Sessions?
Evolving Minds accept Eftpos, Credit Cards and Cash.
How Many Appointments Will You Need?
The number of sessions needed varies depending on your goals and presentation. Some people find a few sessions helpful, while others may benefit from longer-term support.
Our focus is on providing treatment that aligns with your individual needs. Each session is tailored to your goals, and progress is reviewed regularly. This approach helps ensure you stay informed, involved, and in control of your therapy.
How Long Does Each Session Last?
Individual sessions are 50 minutes in duration.
Initial couples and family sessions are scheduled for 1.5 hours to allow for a thorough assessment and understanding of your needs. Depending on the presentation, ongoing sessions may be offered as either 50 minute or 90 minute appointments.
Is Your Information Confidential?
Information gathered as part of the assessment, diagnosis and treatment of a client's mental health condition, remains confidential.
There are specific situations where clinicians are legally required to break confidentiality, such as:
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when a person is at risk of harming themselves or others
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if client records are subpoenaed by a court of law
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when there is concern that a child may be at risk of harm
These legal requirements are in place to ensure the safety and wellbeing of everyone involved. If you have questions or concerns about confidentiality, please don’t hesitate to speak with your clinician or the customer relationship team.
How Do You Make an Appointment?
To schedule an appointment at Evolving Minds Sutherland Shire, call 02 8519 4197 or contact us by clicking the button below.