Frequently Asked Questions

Medicare Rebates

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Evolving Minds Counselling is registered as a Medicare provider, making therapy more affordable for eligible clients. To access the Medicare rebate, you will need a mental health care plan or a referral from your GP, Psychiatrist, or Paediatrician. These plans allow you to claim a rebate for part of the session cost through Medicare.

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What You Need to Know

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• With an eligible referral, you can claim rebates for up to 10 sessions per calendar year.

• If more sessions are needed, we will provide a progress report to your Health Care Professional, who can issue a re-referral to continue accessing rebates.

• We can process your Medicare rebate onsite, with the funds deposited directly into your bank account. You must be registered with Services Australia. Alternatively, we can issue an invoice for you to claim the rebate yourself.

• If your family has met the Medicare Safety Net Threshold, you may be eligible for higher rebates, which are automatically applied by Medicare.

 

Private Health 

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Some private health funds offer rebates for allied health services. Please check with your insurer and let us know the item number, as it can vary between funds.

 

Please note Medicare and private health funds will not allow you to claim from both sources at the same time.

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What are Our Fees?

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Our fees vary depending on the service you require, and most are eligible for rebate through either Medicare or your Private Health Fund.

 

Some services such as NDIS and Workcover are covered by a third party and therefore do not cost you anything. We also offer sessions under Bupa Open Arms.

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Does Evolving Minds Bulk Bill?

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Evolving Minds is not a bulk billing practice however, we do have low income options for those who hold a healthcare card.

 

Our friendly customer relationship team would be happy to answer any questions you may have in regard to fees or help you choose the clinician best suited to your needs. Please call Evolving Minds on 02 8519 4197 to find out more.

 

What is Our Cancellation Policy?

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At Evolving Minds Counselling, we maintain a cancellation policy. While we understand life changes, we also hope you understand time is put aside with a clinician when you make an appointment. Of course, we will always do our best to fill the space from our waitlist before charging a fee.

 

• If a session is cancelled between 1 - 2 business day of the scheduled time or if the client fails to attend without notice, the full fee of the pre-scheduled service will be charged.

 

• If a session is cancelled within 2 business days notice of scheduled appointment, 50% of the appointment fee will apply.

 

Our cancellation policy is strictly enforced and applies to all reasons for session cancellation, including instances of ill health, unless accompanied by a doctor's certificate.

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How Can You Pay for Sessions?

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Evolving Minds accept Eftpos, Credit Cards and Cash.

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How Many Appointments Will You Need?

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This depends on the presenting issue. Some people require only a few sessions, while others require more comprehensive counselling.

 

Our focus is always on ensuring you receive the most effective treatment for you and that is why all sessions are tailored to everyone's unique presentation.

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How Long Does Each Session Last?

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Each individual session is 50 minutes. Couple and Family Sessions are 1.5 hours in duration.

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Is Your Information Confidential?

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Information gathered as part of the assessment, diagnosis and treatment of a client's mental health condition, will remain confidential.

It is however, important to know there are exceptions in which all clinicians are mandated (by law) to break confidentiality. This is necessary when:

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• a person is at risk of harming themselves or others

• client records are subpoenaed by a court of law.

• a child is at risk of harm

 

The team at Evolving Minds take confidentiality seriously and do their utmost to ensure you feel safe and cared for.

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How Do You Make an Appointment?​

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​​To schedule an appointment at our Menai location, please call Evolving Minds Counselling at 02 8519 4197 or contact us by clicking the button below.